10 Best Small Business VoIP Solutions for 2025 & How to Choose the Right One

If your SMB still relies on landlines, you’re not competing—you’re waiting to be replaced. Today, we’ll show you how to avoid that.

In 2025, using traditional phones is like running modern software on a floppy disk: slow, rigid, and holding your business back.

The good news? VoIP phone service for small businesses is here to save you. With these modern, cloud-based phone systems for SMBs, you get AI-powered routing, CRM integrations, analytics, and even virtual agents—all without bulky hardware.

And with adoption booming—40% of North American companies will use cloud PBX by year’s end¹— now’s the time to upgrade.

We tested 30+ platforms to bring you only the top 10 small business VoIP systems that are truly worth your time.

In this guide, you’ll find a quick side-by-side comparison of the 10 best VoIPs for SMBs, tips on how to choose the right one, in-depth reviews of each provider, and our pick for the best small business VoIP solution for small businesses that aim to scale effortlessly.

Key Takeaways:

• The best VoIP providers combine AI, CRM sync, and real-time analytics with native integrations and global scalability, helping your business streamline workflows at every stage.
• Choosing VoIP now is a future-proof move. The market’s set to hit $349B by 2034, and early adopters are already pulling ahead.
• The right small business VoIP provider depends on your goals, call volume, and tool stack, not just brand popularity.
• Not all VoIPs are one-size-fits-all. For example, Freshdesk fits internal teams, while Grasshopper supports solo pros needing a business line.

Top 10 VoIP Solutions for Small Businesses in 2025

Choosing the right VoIP for SMB is like buying a car—you wouldn’t go all in without comparing models, features, and price tags first.

That’s why we’re starting with a side-by-side look at the top VoIP systems for small businesses in 2025. You’ll see what each one does best, who it’s for, and how users rate it (G2 reviews).

After that, we’ll walk through each option in a bit more detail, helping you find the one that’s built for how your team actually works.

Now that you know what to look for—and how to choose the right VoIP solution—it’s time to see how the top contenders actually perform.

Below, we break down each platform’s strengths, showing what they do best, who they’re built for, and how they stack up on price, features, and integrations. BTW, we’ll also tell you what few would—who the particular VoIP provider isn’t a good choice for.

Think of it like trying on suits before a big event. It’s not just about the fabric, it’s about the fit, the comfort, and how well it supports your every move.

CloudTalk

CloudTalk is an AI-powered, cloud-based VoIP solution designed specifically for SMBs. At the same time, it’s the best small business VoIP solution for sales and support teams that want to work smarter, scale quickly, and go global while feeling local.

With plans starting at $19/user/month and a 14-day free trial available, it’s perfect for SMBs that want to scale fast with powerful voice solutions that require minimal setup.

Integrations:

CloudTalk natively connects with 40+ most popular CRM integrations, including HubSpot, Salesforce, Zoho, Pipedrive, Intercom, and Zendesk. The benefit? SMB sales and support reps always have context and history right in front of them.

Why it stands out:

CloudTalk’s VoIP suite offers crystal-clear call quality, reduces call handling times by up to 70%, provides international numbers that help SMBs expand to 160+ countries, and blends advanced call management with actionable data to boost team performance at scale.

RingCentral

RingCentral brings together VoIP, SMS, video, and fax in one UCaaS platform that’s easy to roll out across teams. Starting at $30/user/month with a free trial available, it’s packed with features and solid support.

Integrations:

• Salesforce, HubSpot, Zendesk, Microsoft Teams, Google Workspace, Slack

Why it stands out:

Unified cloud-based communications platform with no hardware requirements

Pricing:

• Core: $30/user/month
• Advanced: $35/user/month
• Ultra: $45/user/month

Best for:

RingCentral is ideal for hybrid teams that rely on flexible, cross-channel communication without complex IT setup.

Not ideal for:

It’s a bit of overkill for teams that don’t need messaging or fax functionality alongside calling.

Grasshopper

Grasshopper turns your mobile or desktop into a small office VoIP system—no new hardware needed. With pricing from $29/month and a free trial available, it’s a no-fuss option for small operators.

Integrations:

• Limited native integrations; can work alongside platforms via call forwarding and virtual number usage

Why it stands out:

Transforms existing devices into a business phone system without additional hardware

Pricing:

• Solo: $29/month
• Partner: $49/month
• Small Business: $89/month

Best for:

Grasshopper is best suited for solo pros or freelancers who want a simple, professional phone presence.

Not ideal for:

Not built for scaling or teams that need advanced analytics or routing.

Nextiva

Nextiva is a stable  VoIP system offering 99.999% uptime, clear voice quality, and a mobile-first design. Plans start at $30/user/month, and there’s a free trial so you can test it risk-free.

Integrations:

• Salesforce, HubSpot, Zoho CRM, Microsoft Teams, Outlook, Zendesk

Why it stands out:

99.999% uptime, crystal-clear voice quality

Pricing:

• Core: $30/user/month
• Engage: $40/user/month
• Power Suite: $60/user/month
• Enterprise: $199/user/month

Best for:

Nextiva is great for orgs that simply can’t afford dropped calls or system downtime—like law firms, clinics, or remote-first teams.

Not ideal for:

Not ideal if you’re looking for deep AI features or custom call workflows.

8×8

8×8 offers a robust enterprise-grade PBX tailored to small business needs, complete with analytics and Microsoft Teams integration. Pricing is custom, but there’s a free trial to get you started.

Integrations:

• Microsoft Teams, Salesforce, HubSpot, Zendesk, Zoho CRM, ServiceNow

Why it stands out:

Enterprise-grade system with comprehensive analytics, Microsoft Teams integration

Pricing:

• Unfortunately, you have to contact sales for full pricing details

Best for:

8×8 caters to growing businesses and distributed teams that need enterprise-level analytics and global call coverage.

Not ideal for:

May not be the best fit for SMBs looking for a quick plug-and-play solution.

Dialpad

Dialpad mixes AI smarts with enterprise-grade compliance in a sleek interface—HIPAA and GDPR included. Prices begin at $15/user/month, and you can test-drive it with a free trial.

Integrations:

• Salesforce, HubSpot, Zendesk, Microsoft Teams, Google Workspace, Slack, Zoho CRM

Why it stands out:

AI-powered capabilities, enterprise-grade security, GDPR and HIPAA compliance

Pricing:

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom pricing

Best for:

Dialpad is a smart choice for high-volume call centers in healthcare or legal teams that need secure, AI-driven conversations.

Not ideal for:

It’s not ideal for businesses needing robust CRM syncing or call center-style features.

Vonage

Vonage’s modular system makes it easy to scale or customize your VoIP setup as your business grows. It starts at $13.99/line/month with a free trial.

Integrations:

• Salesforce, Microsoft Teams, Google Workspace, Zoho CRM, Bullhorn, Zendesk

Why it stands out:

Intuitive admin portal, flexible deployment options

Pricing:

• Mobile: $13.99/line/month
• Premium: $20.99/line/month
• Advanced: $27.99/line/month

Best for:

Vonage is best for SMBs that want a flexible setup with powerful call management and smart assistants, as well as full control over multi-channel communications.

Not ideal for:

Not recommended if you’re after a sleek, all-in-one interface or top-tier analytics.

Ooma

Ooma is all about simplicity—plug-and-play VoIP with just the right feature set for small teams. Pricing starts at $19.95/user/month, and there’s a free trial if you want to try before you commit.

delivers plug-and-play simplicity and reliability, ideal for SMBs that want to get up and running quickly without complex setups.

Integrations:

• Salesforce, Microsoft 365, Google Contacts, Office 365, ServiceNow

Why it stands out:

Quick 15-minute setup, hybrid work environment support

Pricing:

• Essentials: $19.95/user/month
• Pro: $24.95/user/month
• Pro Plus: $29.95/user/month

Best for:

Ooma is great for fast-moving businesses that need to get up and running without a tech team.

Not ideal for:

Not a match for larger organizations that want deep reporting or custom workflows.

Freshdesk

Freshdesk turns your VoIP into a help desk powerhouse—calls become tickets, tracked automatically inside Freshservice. Plans start at $0/agent/month, and there’s a free trial too.

Integrations:

• Freshservice, Slack, Microsoft Teams, Google Workspace, Jira

Why it stands out:

Integration with Freshservice platform, automatic conversion of calls to service tickets

Pricing:

• Free: $0/agent/month
• Growth: $15/agent/month
• Pro: $49/agent/month
• Enterprise: $79/agent/month

Best for:

Freshdesk is tailored for internal support teams, integrating voice into help desk workflows to streamline IT service management for remote-first orgs.

Not ideal for:

It’s not built for external-facing sales or support teams that need call center-level performance.

CallHippo

CallHippo brings automation and smart routing to the table, with global-ready power dialers and strong CRM integrations. Starts at just $0/user/month, and yes, there’s a free trial. is purpose-built for sales and support teams that live on the phone, offering advanced dialers and smart automation at highly competitive rates.

Integrations:

• Salesforce, HubSpot, Zoho CRM, Microsoft Teams, Intercom, Pipedrive, Slack

Why it stands out:

Focus on sales and support team efficiency, automation features

Pricing:

• Basic: $0/user/month
• Bronze: $16/user/month
• Silver: $24/user/month
• Platinum: $40/user/month

Best for:

CallHippo is is purpose-built for sales and support teams that live on the phone, offering advanced dialers and smart automation at highly competitive rates.

Not ideal for:

Not great for teams that need complex call routing or enterprise-level support.

How to Choose the Best VoIP Solution for Small Businesses in 2025?

Picking the right VoIP is like hiring the right teammate. It has to fit how your business runs today and how it’ll grow tomorrow.

Maybe you’re taking 30 support calls a day now, but what happens when that number triples? The right system should scale with you, not slow you down. Here’s how to tell which one’s actually built for that.

Choose a Platform That Scales with Your Growth

As your business adds users, locations, or services, your VoIP should keep up. Favor systems with quick provisioning, no hardware lock-in, and support for multi-region routing and analytics.

Best fit: CloudTalk is ideal for fast-growing teams expanding internationally, offering easy scaling across 160+ markets with international numbers, smart IVR, and performance insights.

Prioritize Transparent Pricing and Long-Term Value

Look for providers with clear, predictable pricing—no surprise fees. The best VoIP solutions offer competitive international rates, flexible billing, and plans that scale with your usage.

Best fit:

• CloudTalk delivers flexible, transparent pricing across multiple tiers—ideal for growing teams that need advanced features and international coverage without hidden fees.
• CallHippo offers some of the most budget-friendly pricing tiers with solid features for SMBs that need to stay lean while scaling.

Make Sure It Integrates with Your Stack

Your VoIP should plug directly into your existing workflows. Look for native integrations with CRMs, help desks, and communication tools—so your agents have everything in one place.

Best fit:

• CloudTalk stands out for seamless, native integrations with major CRMs like HubSpot, Pipedrive, and Zendesk. It’s the perfect VoIP solution for sales and support teams who need real-time context without switching tabs.
• RingCentral and Dialpad are also strong contenders, especially for hybrid teams using Microsoft 365, Slack, or Google Workspace.

Match Features to Your Daily Use Cases

Different teams need different tools. Sales reps benefit from dialers and tagging, while IT support teams need auto-ticketing and internal call logs. Align platform features with real-world usage.

Best fit:

• CloudTalk excels for sales and support teams needing AI assistance, Smart and Power Dialers, and Workflow Automation.
• Freshdesk is purpose-built for internal IT support with native ticketing and service integrations.

Test Call Quality in Real Conditions

High-quality audio is non-negotiable. Choose a platform that performs well even under network strain. Check for low latency, minimal jitter, and options to monitor quality in real time.

Best fit:

• Nextiva delivers top-tier uptime and voice clarity—perfect for legal, medical, and high-call-volume orgs that can’t risk dropped calls.
• CloudTalk provides crystal-clear call quality with real-time diagnostics, helping SMBs maintain performance even during call spikes.

Delight Customers With the Right Small Business VoIP

The global VoIP services market is projected to surpass $349.1 billion by 2034², driven by the growing demand for cost-effective communication solutions .

If you’re looking for the best VoIP for small business, focus on platforms that match how your team sells, supports, and scales.

For growing teams, a VoIP call center for small businesses, like CloudTalk, offers powerful features without enterprise bloat.

Others might prefer simpler VoIP call center solutions that do just enough, without overcomplicating your stack.Either way, choosing the right system now means you’ll be ready for whatever comes next.

Sources:

1. Competitive Strategy Leader
2. VoIP Market Size, Share, and Trends 2025 to 2034